LM
Lina M
1 reviews | Active since Feb 2018
10 Jan 2019, 17:27
bad customer service and lack of communication
How can I be told a few days before the schools are opened that my kids are not on the school list.
I'm really disappointed at this level of bad service, I had to call several times with no response only to be asked if the full payment was made, shouldn't your system reflect this? When will spark fix their communication process as this is reflecting badly on the existing parents.
I refuse to go through the registration process and to pay a registration fee for kids that have been with the school for 2 years already.
can this be sorted out please before the school opens.
Helpful (0)
Replies (8)0
Replies (8)
SPARK Schools's replyOfficial
11 Jan 2019, 07:55Hello Lina
We are sorry for the poor experience that you have experienced at SPARK.
We will ask the enrolment team to call you to resolve this.
Kind Regards
The SPARK Schools Team
We are sorry for the poor experience that you have experienced at SPARK.
We will ask the enrolment team to call you to resolve this.
Kind Regards
The SPARK Schools Team
SPARK Schools's reply11 Jan 2019, 07:55
Official
Hello Lina
We are sorry for the poor experience that you have experienced at SPARK.
We will ask the enrolment team to call you to resolve this.
Kind Regards
The SPARK Schools Team
We are sorry for the poor experience that you have experienced at SPARK.
We will ask the enrolment team to call you to resolve this.
Kind Regards
The SPARK Schools Team
LM
Lina M's updateReviewer Update
11 Jan 2019, 13:53its almost 2pm now still no contact from Spark, my kids are meant to be in school by Wednesday. There is no sense of urgency in dealing with queries.
When will the enrolment office contact me?
LM
Lina M's update11 Jan 2019, 13:53
Reviewer Update
its almost 2pm now still no contact from Spark, my kids are meant to be in school by Wednesday. There is no sense of urgency in dealing with queries.
When will the enrolment office contact me?
LM
Lina M's updateReviewer Update
11 Jan 2019, 14:43Can Bronwyn call be back, she called and transferred me to the accounts department and no one answered until I was told to leave a message.
LM
Lina M's update11 Jan 2019, 14:43
Reviewer Update
Can Bronwyn call be back, she called and transferred me to the accounts department and no one answered until I was told to leave a message.
SPARK Schools's replyOfficial
11 Jan 2019, 14:45Hello Lina
The accounts team will contact you to resolve.
Kind Regards
The SPARK Schools Team
The accounts team will contact you to resolve.
Kind Regards
The SPARK Schools Team
SPARK Schools's reply11 Jan 2019, 14:45
Official
Hello Lina
The accounts team will contact you to resolve.
Kind Regards
The SPARK Schools Team
The accounts team will contact you to resolve.
Kind Regards
The SPARK Schools Team
LM
Lina M's updateReviewer Update
11 Jan 2019, 14:56This is not an accounts issue, the account was settled I don't know why I should be speaking to accounts.
The issue is my kids were remove from the school list without my knowledge. I'm being sent back and forth with this even now.
LM
Lina M's update11 Jan 2019, 14:56
Reviewer Update
This is not an accounts issue, the account was settled I don't know why I should be speaking to accounts.
The issue is my kids were remove from the school list without my knowledge. I'm being sent back and forth with this even now.
SPARK Schools's replyOfficial
11 Jan 2019, 15:10Hello Lina,
As advised by our consultant, Bronwen, the accounts team will check for your outstanding payment on the system. Once your payments is confirmed, you can enrol for the 2019 year as per our terminations policy.
Kind Regards
The SPARK Schools Team
As advised by our consultant, Bronwen, the accounts team will check for your outstanding payment on the system. Once your payments is confirmed, you can enrol for the 2019 year as per our terminations policy.
Kind Regards
The SPARK Schools Team
SPARK Schools's reply11 Jan 2019, 15:10
Official
Hello Lina,
As advised by our consultant, Bronwen, the accounts team will check for your outstanding payment on the system. Once your payments is confirmed, you can enrol for the 2019 year as per our terminations policy.
Kind Regards
The SPARK Schools Team
As advised by our consultant, Bronwen, the accounts team will check for your outstanding payment on the system. Once your payments is confirmed, you can enrol for the 2019 year as per our terminations policy.
Kind Regards
The SPARK Schools Team
LM
Lina M's updateReviewer Update
11 Jan 2019, 15:16why was the termination done without notifying me? this is what you should be checking and advise on. why are you humiliating your customers like this?
I will not be going through the enrolment process for your own mistake and I will pay for enrolment when my kids have been enrolled for the past 2 years.
LM
Lina M's update11 Jan 2019, 15:16
Reviewer Update
why was the termination done without notifying me? this is what you should be checking and advise on. why are you humiliating your customers like this?
I will not be going through the enrolment process for your own mistake and I will pay for enrolment when my kids have been enrolled for the past 2 years.
LM
Lina M's updateReviewer Update
15 Jan 2019, 08:25Its now a day before the schools are opened and still no solution from Spark, our kids education is a joke to you!
LM
Lina M's update15 Jan 2019, 08:25
Reviewer Update
Its now a day before the schools are opened and still no solution from Spark, our kids education is a joke to you!