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Thando V

1 reviews | Active since Feb 2025

26 Feb 2025, 11:40

At this point, it is beyond incompetency. What a dreadful school!!!!

Please. Do not waste your money on this school. Firstly, the accounts department keeps duplicating amounts of my child's school fees statements. Some amounts do not add up and luckily I work in the accounting industry so I can pick up on the mistakes they continuously make. I asked them who prepared the statements and they stated that SAGE prepares them but SAGE prepares documents based on the input data that was inserted on the system. IT IS LITERALLY A SYSTEM. I have been trying to transfer my child due to re-allocation but I now cannot do that due to the false amounts on the statements. This is inconveniencing me as I have to travel long distances to get my child to school. On top of that, when I called them two days ago, I asked for the fee statement, and weirdly, the fee statement I received was not the same as the one I had received at the beginning of February. What level of incompetence is this? I am appalled. The fee statement I recently received now has an amount that does not make sense that I need to pay and yes, of course, the amount is higher. I am not even appalled, I am just shocked that modifications that are unexplainable are done on my child's fee statement. I cannot wait to take her out of that school. It does not even have proper extra-mural activities, just 3rd parties that are looking to increase their revenues. Also, we pay for stationery, why are the homework packs and revision packs being sent digitally when they can be printed? I asked one of the teachers and she stated that she could print for me if I bring a package of white paper. Like what do you mean???

And please @spark schools, do not reply with the automated reply you keep sending to all the grievances here.

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Replies (1)
SPARK Schools
SPARK Schools's reply26 Feb 2025, 12:34
Official
Hello Thando,

We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.