Appalling service

The service at the account department is appalling to say the least. In 2018 on the 16th of Jan my son started schooling at Spark Kempton park in Gr1. I was interested in the aftercare facility and was giving a form to sign however the very next day I sent out a mail cancelling the aftercare but I was charged for aftercare every month. I eventually after 8 months of calls and emailing the accounts department I managed to correct this and I was told that I am liable for the 1st month which I think is very unfair.

The worst is I am still to date struggling to receive my refund from the school whenever I call to speak to Tas***N the (Credit Control Lead) I get told she’s in a meeting no matter what time of the day she is forever not available in a meeting. On the 7th I went to the offices and I was blatantly ignored by Tah*** N the (Credit Control Lead) as she was just walking around in the office and was directed to a junior consultants and I was asked to supply several documents in order to receive my refund and today I was told I need to proof that I actually payed the funds as the payment they receive is from Mercantile Bank this is SmartFunder account a company that facilitating my fees as a pre-tax benefit. I then send Tashni my payslip to proof to her that SmartFunder deducts from my salary to pay for the fees.

With luck I might get a response this year still.

I want the founders of Spark Schools to contact me, I want them to know the kind of people that works for them. I am shocked at the comments on Hallopeter.com regarding the accounts department but still the spark team just don’t care. If it was not for my son enjoying and benefiting from the patient teacher I would have taken him to another school because of the account department and the service they have given me