Administrative Nightmare - They do not care about their clients (Parents)

I am extremely annoyed with the registrar/admin/admissions department at this point. I terminated my contract in October last year and i have been requesting for a transfer card since November, to which i have not had any response or acknowledgement from that department. My spark experience with the school where my child was enrolled (Spark Silver lakes), i cannot fault it was wonderful, however the experience with the head office/administration side of this has been an absolute nightmare and it has certainly left a bad taste in my mouth. Can someone respond to my request, the school's principal has even sent an e-mail to you guys, which has clearly been ignored. The teachers and the school leadership tries its best to work with the parents and live up to the Spark values and promise, however your lack of customer service from and administrative side is ruining the school's reputation. I need my transfer card and hopefully never have to deal with you guys again.