1 reviews | Active since Feb 2017
Accounts Department incompetency!!!!!
I sent the school a termination notice in October 2024. I also requested for my statement in December so I could pay any balances. there was no response no updates from them inspite of numerous follow ups from my end, till end of January where I received an incorrect statement with charges for Jan and FEB as well as stationery for 2025. I then emailed Maureen who I believe is in charge of accounts to rectify the statement. she did not bother to respond. I called in and left numerous messages for her to call back and she never did. every time I was transferred to her line, the line got cut off. I called again this morning and was told Maureen is the only person to assist there is nothing anyone else can do. what am I supposed to do now???????
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.
We truly understand your frustration and are very sorry to hear about your experience. At SPARK Schools, we strive to ensure that both our scholars and parents have a seamless and positive experience. Please know that we take your concerns very seriously and will escalate your query to the accounts department immediately to ensure it is resolved as quickly as possible.
We genuinely appreciate your patience and understanding as we resolve this for you.