A bunch of ******

I am horrified by the lack of professionalism and care that spark has for its clients. After months of requesting a transfer card, when you finally send me one, it appears to be nothing but an attempt at ******ion. You have somehow claimed that i owe the school a terms notice, which is ridiculous and a complete lie... why you ask? because 1). I terminated my contract in October with notice that my child would leave at the end of the term being the 11th of December, by then all of the fees had been paid. what is also funny is i received a statement on the same day i received the said transfer card and according to my statement the only amount i owe is R10, which i seem to have short paid at the beginning of the year, that i can acknowledge, what i am failing to understand is where does the amount of R6920 come from when i have paid you for the year and there are no further terms for the year 2019 beyond the notice period i gave you. I need this to be resolved as i am not going to be ****** blindly as a result of your accounts departments incompetency. My account ***, you should have all of my details on the system. i need an immediate resolution on this.