2017 Registration for my son

<p> </p> <p>I have never been so ill-treated and disrespected like this before.</p> <p>WHAT HAS HAPPEN WITH CUSTOMER SERVICE?</p> <p>I started to enrol my son to this school cause of several friends advising me about how groomed and well taught their kids are which really impressed me comparing to the results I’m getting from my kids school.</p> <p> </p> <p>I than took initiative to pay extra and register my son with the school, I registered my son online and then called a rude lady called Olga to find out if they have received my application form. At that time I had to call because my concern was that I did not include the receipt for the unabridged certificate but all documentation where included with POP for the school fees.</p> <p>As inconsiderate and rude as she is she told me that she won’t consider my application cause I do not have the receipt with me which means I’ll go at the end of the queue of all applications due to that receipt. Well I understood that all documents must be submitted for me to be taken seriously I than asked my manager to leave work so I can go to home affaires to apply for the certificate. I went to apply for the unabridged certificate same day after I spoke to her and decided to drive straight to the school to drop all forms there and advise the school about my issue.</p> <p> </p> <p>I got to the school (2016/05/18) and spoke to Lerato Ntladi’s known as the office manager of the school.</p> <p>I advised her of my issue with Olga and explained to her that I was pulled out of the application list cause of the unabridged certificate. She than assisted me and scanned all my documents than told me that all is in order and they do have space for my son. She confirmed that she will come back to me after 10 working days.</p> <p> </p> <p>My 10th day was on the 3rd of June 2016 with no response. I than decided to follow up with the school and again spoke to Lerato Ntladi, asked about my son’s application and only she tells me now that my application is incomplete. As an office manager I asked her how is it incomplete after running around and getting things in order even worse drove to the school to drop off the forms, Today is the 15th of June and no one has called me to tell me that they missing some forms which she did not scan when I submitted everything to her on the 18th. I asked why did she not call me call me sooner to advise me that the forms are incomplete but only when I call to follow up today. She than told me that it’s not her fault as far as she “knows” the spark forms are all printed are one side and not double sided. I told her it does not matter how the forms are print but what is important is for her to make sure that all forms needed are in order. She is the office manager and I believed and trusted that since she knows the SPARK procedure she doubled checked all forms and made sure that all is in order as she re-assured me that she is sending the forms back to head office. She said it’s also my fault that the forms are incomplete, I asked her to explain how I am at fault when I personally visited the school with all forms to cut out any further problems but due to her ignorance of not checking she than wants to blame me for not doing her work right. I trusted her as a manager she would do better and advise me accordingly. We did not get a solution because already I was angry about her blaming me. -098877</p> <p> </p> <p>I asked her if I can talk to someone else she than said no she and Olga are responsible for the applications and I cannot talk to anyone. I than asked if she has a director or school manager she said she is not in which was the Ops manager Nicol Garsper I again had to ask if Nicol has a supervisor which is Patience. The only that lady was willing to assist me. I do have the call recordings and will keep that as proof.</p> <p> </p> <p>Out of all this unnecessary issues I am not satisfied nor helped with my application form and I’m still waiting for the school to get back to me.</p> <p>As a concerned mother I’m disgusted and angry for a private school to hire such rude and *********** people making me run around like a headless chicken with no follow up from them but a plate full of nonsense yet this school is labelled as the best. How do I trust that what the school is advertising on Media is true or if this is a good decisions I’m taking for my Sons future? Never thought a private school could be this disorganised and less concerned.</p> <p> </p>