Sinking Spar

On the 10th of June I ordered some groceries as I had no transport to get to spar. I was then called by a guy by the name of Mikhail from the Knowles Pinetown branch and he told me that 2 items I ordered were not available in store and I would be reimbursed the R80 for the items as the system does not show when they are out of stock on the site but those items were not available. I waited for over a week and no refund. I then called the store and spoke to a guy by the name of Andile who promised me that I would be credited as soon as the "new" system was changed as this is the reason they were having issues and the system wasn't showing when the store didn't have stock. To date I wait for my refund and or credit. To make matters worse when you call to query the calls are always cut, the app itself is useless for getting any help! Hence the platform I now have to take to to get my own money back from the store... 18 days later. I am appalled at their service of late, they run an online store that most times does not have what they offer.