Rotten item delivered

I ordered at spsr2u and they delivered rotten snow***** with a bad stinge. A minute later after the delivery was done on the 28 march 2025 I called the shop to report this and they told me to wait a driver was gonna come pick up the item and refund would be done I waited and nothing happened I called multiple times requested a manager and was given a runaround until I spoke to one lady that said they attend to my issue the next day. I called this morning I was disconnected multiple times until I spoke with another lady who told me she couldn't let me speak with the manager cause he was on the store floor. I have recordings of the above mentioned calls as well