Horrible service that is supposed to convenient

If I could give absolutely no stars, I would at this point. I have received the worst service from them it's unbelievable. I placed an order on the 30th of March 2025, due to item unavailability I received substitutes and was promised a refund for the price difference. I have been waiting for their response to date, instead they're giving me the run-around even giving me false information stating that on their system it appears I had used a different account to the one I mentioned on my complaint email, I sent them proof directly from my banking app, I haven't received a response til this minute. I have another purchase that I made on March the 2nd, I haven't received a refund of my reservation fee. Clearly all they ever think about is ****ming people. Horrible service, I am so disgusted.