Delayed and Incorrectly Marked Delivery

I placed an order with **SuperSpar Mdantsane (Eastern Cape) at 14:20, with the selected delivery window of 15:00–16:00.

However, my order was marked as delivered on the system, despite the fact that I had not received it.

At 17:00, I contacted the store to enquire about the delivery since the customer care line is useless and was informed that the driver was on the way. It has now been **47 minutes** since that call, and I still have not received my order.

I am extremely disappointed by both the significant delay and the inaccurate delivery status. Marking an order as delivered when it has not reached the customer is unacceptable and makes it difficult to know the true status of the delivery.

I would appreciate an urgent update on my order 15370 and an explanation for why it was marked as delivered before it had actually been delivered.