Bad Attitude

I bought Open HD and Brian configured it for us. He assisted me while I was at work and he called my children at home and they managed to enjoy it. Two weeks back it decided to give us a problem (No Channels found) auto scan is not giving results with 0% strenght and I've been calling and leaving my numbers for them to call but they did not call.<br> <br> Today the 27 Feb I managed to find Willie my mistake was to tell him that Brian helped us before it was working it just stopped to show channels 2 weeks back and he said I must call Brian to asssit me he doesn't understand why is he supposed to call my children at home they should call him<br> I told him that I arrive home after 17:00 when they are already logged off he said he can give me another number to call late. Customer satisfaction is not his number one priority. I did not like the way he spoke to me even his tone of a voice you could hear from the other side that he is bored. I really compliment Brian for his wonderful service