1 reviews | Active since Jul 2009
Bad After Sales
I was advised that Spacetv has the best ovhd decoders and I've purchased 8 of them. All are still under a year old and all have a problem whereby after 1-10 days, they give an error saying \no channels found"and I am not able to change channels until I redo a scan or reset and reconfigure them decoder is scanning isn't working. I have raised this to Spacetv in cape town who advised that they are waiting on the supplier for feedback and they cannot further assist me until then. I am very concerned that soon the warranty will run our and I will be sitting with 7 of these troublesome decoders. It is further very frustrating to be resetting these decoders almost every week to reconfigure them so that the channels can work again. The model with the problem is DS200HD. Space is now selling a different brand."""
Thank you for your letter.
We at Space Television are always willing to help our clients with the best service that we can offer. Pertaining to the DSD200 OVHD Receivers that you are having a problem with, we are prepared to exchange the units for the new model M.S DVSH-362.
All that you will be required to do is to return your units accompanied with your invoices and we will credit those units and re-invoice the new Decoders.
As leader in our industry, SpaceTV is always hard at work with all involved parties to address issue and improve our service to our customers.
We trust that this meets with your requirements.
Please accept our apologies for any inconvenience caused.
The SpaceTV Team
Best regards,
Thank you for your letter.
We at Space Television are always willing to help our clients with the best service that we can offer. Pertaining to the DSD200 OVHD Receivers that you are having a problem with, we are prepared to exchange the units for the new model M.S DVSH-362.
All that you will be required to do is to return your units accompanied with your invoices and we will credit those units and re-invoice the new Decoders.
As leader in our industry, SpaceTV is always hard at work with all involved parties to address issue and improve our service to our customers.
We trust that this meets with your requirements.
Please accept our apologies for any inconvenience caused.
The SpaceTV Team
Best regards,
