Termination of Lease and Formal Complaint Regarding Service Delivery --Account no. ***2 CRM:***

I rarely write public reviews, but my experience with Spaces has left me with little choice.

Our company recently made the decision to terminate our office rental agreement with Spaces. The decision was not driven by pricing, facilities, or location. It was driven by an ongoing lack of customer service and communication.

Over the course of several weeks, we made numerous attempts to engage with the relevant teams regarding our tenancy and termination process. Emails were sent to multiple recipients, including escalation contacts. Despite these efforts, we have not received the basic courtesy of a response.

What I find most concerning is that during the sales process, communication was prompt, professional, and persistent. Once we became tenants and required assistance, that level of engagement disappeared entirely.

The situation has deteriorated to the point where we have elected to forfeit our deposit simply to conclude the relationship and move on. Any business should reflect carefully when a customer chooses to walk away from money rather than continue engaging with its service provider.

This review is not about obtaining special treatment. It is about highlighting what appears to be a serious breakdown in customer service, communication, and accountability.

Even now, after multiple escalation attempts, we are still waiting for the courtesy of a response.

I hope this feedback reaches someone within Spaces or IWG who is willing to take ownership of the customer experience and address these concerns.