Regus Management good..poor services

Our company Africa Incoming a Tour Operator well associated with South African Tourism leased out an office at the Atrium on 5th Sandton at Spaces (Regus) in November 2019 on a 6 month lease which would end at the end of May however was automatically extended without authourization . We were requested to pay 3 months rental upfront + A retainer fee and deposit which we had done . In April 2020 the Country went into stage 5 complete lockdown and Tourism being the biggest industry affected operations had come to a complete end . In May 2020 I had sent an email to Spaces (Regus) informing them that we will no longer be utilizing the office space due to the lock down and Tourism not operating , we only received a response from Regus (Spaces) In November with invoices for monthly rental upto R70 000 .

We have been continuously contacting them and their legal team disputing that we had cancelled in May 2020 and our lease had ended , it is not acceptable to be invoicing us after cancelling. Furthermore we had requested to collect our items which had been kept in the office since the lockdown and was told to go to their storage. A few items were found however 2 laptops is nowhere to be found or accounted for . I have personally been there to search for our laptops and no one can answer for it . There is zero communication or responsibility taken from their end, however they have gone far as legal but choose to disregard all email communication. I would definitely not suggest operating your business from their centres, no professionalism or honesty. You never know what you’re really signing up for. Due to our company giving immediate notice in May there is no way we will accept charges for a year of office rental, but will hold Spaces accountable for the assets missing from the office. It is extremely frustrating dealing with what’s known to be a big , well-known brand like Regus and receiving services standards this low. On that note we are invoiced incorrectly and I've mentioned that they are owing us a deposit refund