POOR SERVICE

Hi

I booked my car for service at Soweto Toyota and I am still shocked with the level of service I received from them

My car was booked for the 05th November 2021, which I arranged with my bother to take it in for the service. I was told once the service was done they will contact me and send me the invoice for the amount due. I waited till I Follow up @ 12:24 and was advised there was a a delay due to load shading, and promised they will contact me back

I then asked for the invoice for the service done to make the payment, Sizakele could not send at the time due to system glitches...... I then waited again for call and no one called

@14:24 I followed and called to find out what is the progress on the service progress of my car and the invoice for me to make payment. Sizakele promised to email to me I waited till 15:45 and the was no email received

My brother then went back to the offices to check what was the progress only to be told the car service was done they were waiting for my payment to be settled before they can release the car. I am not sure how I was supposed to make the payment without the invoice

My brother then WhatsApp me the invoice "since they could not send it to me" , I then transferred the payment immediately

He was then told they cannot release the car until the payment reflected on they accounts. Whilst he was waiting he was told the accounts team is gone for the day and they cant confirm the payment and therefore cannot release the vehicle.

I called back and agreed to come back the following day (06/11/2021) to pick up the car and asked them to call me as soon as the payment reflects on their system

I called in the morning 08:37 to check if the money was now reflecting on their system and I was told the lady who was assisting me yesterday (Sizakele) was not in that day and they where not aware that I was supposed to be called.....so meaning Sizakele did not do the hand over of my case when she knew was not working that day

I was then transferred another guy (Siphiwe) who said he will check and come back to me and again no one called me back, I called them back @10:06 and he confirmed that I was actually not supposed to make any payment since my car was still covered under service plan warranty. Oh wow I was really shocked and confused why Sizakele could not pick up that yesterday when she insisted on the payment before my car could be released.

Siphiwe then arranged for the driver to pick up my brother and release my car, the driver advised he did not have a mobile phone where I can send location of my pick up, he advised he knew my area so I have to waiting for him outside until he arrives. He did have airtime to call me when he arrives for me to come out and yes I was supposed to make a plan to just keep on checking and waiting for him and check and eventually he arrived

I then requested with Siphiwe not to refund me but instead replace my car battery and review mirror that was broken. He advised that did not have parts yet and they order for me and call me to bring back my car to fix the mirror and replace my battery.

My car was released and was told to bring it back as soon as they call me to confirm the parts where ready. My car was released without my car service book being completed or signed

4 days later I called them back to find out if the parts where ready, Siphiwe advise he actually forgot about the mirror and promised to order one immediately after our discussion......again I waited for the call and therefore had to follow up and Siphiwe told me they waiting for the order.

I followed up again and they where still waiting for the order......to date I am still waiting

Can I please have my money refunded with immediate effect I will use alternative service provider