No Delivery. Shocking Attitude

I purchased a DSTV Explorer on Sunday, February 28. I made the payment, opened the account and was told they have no Explorer in stock but that a technician would bring one with when they come to my residence to do the installation within 48 hours. On Monday the 29th at 09:00am, a technician called to arrange for the installation. He confirmed the address, asked for directions for clarity and asked if anyone would be home, to which I answered I'd wait for him and would be home.<br> <br> By 16:00 the technician still hadn't arrived, at which which time I called the branch to enquire as to the delay. I spoke to a person who identified himself as the technical manager but refused to give his name despite repeated requests. With shocking arrogance he simply informed me that the purchase slip was still on the desk and that no technician would be coming to install my DSTV. When I objected the inconvenience he simply hung the phone up. I called back and again he refused to give me his name. He pretended to not hear me clearly, asking for my phone number (which they would have had),mockingly repeating 9 as I said 1 after multiple corrections, after which he again hung the phone.<br> <br> I'm dismayed.