Negligent Service at VW South Coast – Kokstad Branch

I took my VW Polo Vivo (registration BX60KNZN) for its 15,000 km service at VW South Coast – Kokstad on Thursday, 20 November 2025.

After the service, I discovered that: • The oil filter was not properly secured, causing significant engine oil leakage • The oil leaked onto the starter, creating a potential safety and mechanical risk • The oil filter was not replaced during the service

This level of negligence is unacceptable. It has caused major inconvenience and could have led to serious engine damage.

I have requested: • Immediate inspection and correction • Written confirmation that my warranty will not be affected • Full coverage of any resulting damage by VW South Coast

I have photos, a video, the service job card and an invoice as evidence.

As of now, I am awaiting a satisfactory response from the dealership.

I expect urgent action, accountability, and written assurance that this issue will be resolved without any cost or impact to me.

Contact: *** Mtyu Adorable Andisiwe