NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About South Coast Volkswagen
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Recent reviews (1)
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Share Your Experience1 reviews | Active since Nov 2025
Negligent Service at VW South Coast – Kokstad Branch
I took my VW Polo Vivo (registration BX60KNZN) for its 15,000 km service at VW South Coast – Kokstad on Thursday, 20 November 2025. After the service, I discovered that: • The oil filter was not properly secured, causing significant engine oil leakage • The oil leaked onto the starter, creating a potential safety and mechanical risk • The oil filter was not replaced during the service This level of negligence is unacceptable. It has caused major inconvenience and could have led to serious engine damage. I have requested: • Immediate inspection and correction • Written confirmation that my warranty will not be affected • Full coverage of any resulting damage by VW South Coast I have photos, a video, the service job card and an invoice as evidence. As of now, I am awaiting a satisfactory response from the dealership. I expect urgent action, accountability, and written assurance that this issue will be resolved without any cost or impact to me. Contact: *** Mtyu Adorable Andisiwe
1 reviews | Active since Nov 2025
Negligent Service at VW South Coast – Kokstad Branch
I took my VW Polo Vivo (registration BX60KNZN) for its 15,000 km service at VW South Coast – Kokstad on Thursday, 20 November 2025. After the service, I discovered that: • The oil filter was not properly secured, causing significant engine oil leakage • The oil leaked onto the starter, creating a potential safety and mechanical risk • The oil filter was not replaced during the service This level of negligence is unacceptable. It has caused major inconvenience and could have led to serious engine damage. I have requested: • Immediate inspection and correction • Written confirmation that my warranty will not be affected • Full coverage of any resulting damage by VW South Coast I have photos, a video, the service job card and an invoice as evidence. As of now, I am awaiting a satisfactory response from the dealership. I expect urgent action, accountability, and written assurance that this issue will be resolved without any cost or impact to me. Contact: *** Mtyu Adorable Andisiwe