Zero communication on payment refund from organization

On the 16th of April I made an application for Evaluation of Foreign Qualifications on the SAQA website and paid using my credit card Paygate. Unlike the common practice of informing online user that payment was successful on completion and marking the transaction as complete the system has no indication of payment status. As a result I made a duplicate transaction. I immediately sent an email through to SAQA requesting refund of the duplicate amount.

I have since sent up to 10 emails to ***, *** and *** and called the call centre up to 5 times. With every email I get the automated response from SAQA that they have received my email and are committed to completing my request.

However I never recieve any feedback from SAQA as to if they have had a look at the actual request, if the request is in order, if anything is missing what is missing or if everything is ok when the refund will be made. There is no communication whatsoever.

The website look and feel is nice but the payment experience is bad. On top of that the user service is very bad, up to two months with the client proactively trying to get feedback and being told to do the same action.