Unresponsive and extremely slow (almost negligible) service

I have had absolutely horrible service.

I started my request about 2 months ago by using the resources on the SAQA website and following the instructions. I waited patiently after sending my request to the email address listed in the instructions (***) - this probably just goes into the ether because I never got any response from it.

I sent a few more emails in case I got something wrong (note: you don't get a confirmation email to say they have received your request). Weeks to a month later after still not receiving a quote (never mind the actual verification document that I need from them), I decided to call in. I waited about 40mins before an agent picked up and they basically told me I need to send the email to ***! First of all, I used the email address that was listed in the instructions, this was not listed anywhere, and secondly they told me to wait another 21 working days!! I then waited a few more weeks and phoned in again. Another 30-40min wait until I explained my entire situation and they said "ok I will forward you to someone who can help you." ... after a few ringing sounds, I was forwarded to the automated feedback section (of course I gave the worst possible scores because I still was no better than before I called)

I am so fed up, I still do not have a quote or reference number or even confirmation of receipt yet. I urgently need the documents as I need to send them off for Apostille which will also take some time. So I am on a tight time frame. If there was any other option I could use, I would've switched and forgotten about this but SAQA is the only place that can do these verifications of qualifications.