Terrible Consultant - Tshepang

Terrible service from SAQA’s consult Tshepang. Upon asked for her credentials, she says ‘I’m the only Tshepang here so I won’t tell you my surname.’

In the call with Tshepang,

1. Tshepang would not let me speak, even upon requesting for a chance to express my concern.

2. Tshepang would keep quiet for minutes long at a time even when I asked her the reason for her silence.

3. Tshepang used name calling in the phone call i.e ‘bully’ when asked to take accountability for her unprofessional behaviour.

4. I asked Tshepang why they took so long to follow up when an institution does not respond to a verification e-mail, Tshepang said ‘because we don’t wanna annoy them.’

For a company the size of SAQA, I’m greatly disappointed in her conduct. Disagreements are common during business calls, but professionalism must be maintained at all times. Her conduct was uncouth, undermining and plain right disrespectful.

I hope SAQA provides etiquette training for their employees and that adequate vetting is app**** when SAQA hires telephone consultants.