Poorest Service ever

I app**** for an evaluation of my qualifications inDecember 2014. I had to pay upfront and was told the process would take 20 days<br> It's now two months - no feedback, emails go unanswered, the call centre number rings unanswered and I have been on hold for over 40 minutes several times I've called until I giveup <br> Is this organization a farce?? What kind of service is this??stop promising timelines you cannot keep and please answer your phones and emails to provide feedback<br> This is the most appalling service ever!! Close shop and stop wasting people's time as you clearly cannot provide the service you claim to