No one works there

I decided to have my international qualification accredited because my employer requested it. I filled out the online application at SAQA and paid R633 on 16 Feb 2015 (Application ***). Before submitting any qualifications to SAQA to verify, my employer told me it was no longer necessary. I then contacted SAQA immediately via email to cancel my application and refund my money. After no response, I called them (after waiting on the line for 20 minutes), they told me to forward my refund request to their refunds department. It's been over a month since then with no acknowledgement of my request and I cannot get hold of ANYONE on their phone line. I am so fed up with them, this is completely unprofessional and I am wondering if they are even a legitimate organisation.