Lack of service and feedback - after paid for service

I am moving abroad to teach, and need to have my qualification verified by SAQA. I have followed the process, paid, received receipt of acknowledgement for payment and notice of 25 days processing time. Paid for this 26/5/2026. As of 26/06/2026 - a month later found out this week after I had to phone that payment was received, never allocated. I have phoned thee times this week, just to hear ‘we will escalate the matter’ and just to hear that finalisation will still take 14 work days!? I have requested to be assisted urgently, and that my application can’t take 14 working days now to process since that window period was from date of payment received which was a month ago. I have yet to receive feedback, - no email, no phone call. I am in a dire situation since I need to almost leave and still have to tend to the rest of my administrative process in order to get to the point where I can proceed. My financial planning and time is going to waste. I need feedback, and can’t be expected to phone everyday.