Very disappointed and unhappy

To whom it may concern 24 January 2024,i was in a hit-and-run which led me with a broken ankle on both sides,i went to the police station on the 18 March 2024 to report what happen to me the Office on duty took all my information that i brought to his desk,he told that i will get a sms with a case number which until this day i didn't and i am having a J88 forum which my Doctor can't complete because of the case number I don't have and i went back on the 28 March 2024 for a follow up which i did an affidavit stating i was here to report my case but nothing has come from it. A month after that i went back because they couldn't help me because i was told that the office who saw me first can only help me. Please help to understand