Vanderbijlpark Bophelong Terrible Service, Dont Care Attitude

My device was ****** 24/11/2023 and I visited the saps to open the case on 25/11/2023 but I was told i can't open the case if I don't have the serial number. By that time the suspect was still around and on site but the saps let me down. On 27/11/2023 I visited the same Bophelong saps with the serial number and I was able to open the case with the information needed. I waited for the case number needed for claim purpose and I never got it. I started visiting the office only to be sent to Vanderbijlpark saps to search for the docket and case number but no luck. On the 30/11/2023 i visited the vanderbijlpark saps still asking for the case number and docket only to be told that the docet is nowhere to be found and i have to open a new case or docket again. I opened the case again, got the case number amd my case assigned to saps Officer. Yesterday I got the call from officer with some question and the last statement from him was that since this device has been gone for for long there is no way it can be found. Just imagine the ups and down i have done for the case to be alive after so many unsuccessfull occasions i just have to understand there is no way the investigation can continue. I am so disappointed in saps service.