Unfair and ********* beharviour

I had a wife who happened to be late and was working at saps, there is money that is supposed to be for a coffin or paid to a person person or company that did service. I was asked to send all required documents which I did. Later on I recieved a call stating that since I also work for saps I can't be paid unless I get someone who is going to claim such money. To me that is a strategic ***** since I have to lie and say such person did the serves and it doesn't make sense as a member can claim other benefits moreover it opens up room for *******ion as it simply means that anyone can put anyone's bank details if documents can be signe and invoice have other person's name yet paying the other. Worse no much communication regarding this issue.