Saps service delivery non existent.

The services levels at the Saps has taken a huge step backwards. What should have taken a maximum of 90 days and maybe 120 days because of covid has taken over a year and still not dealt with. I have asked them to follow up with the printing of my firearm license card printing which has been in that department for over two months. It took 6 months for competency to be approved, 300 days to approve the firearm application and today it’s 2 1/2 months and still waiting for the printing of the card. I have sent emails without response, I have spoken to Strand police station, spoken to Captain Q.E.Daniels from Macassar saps and sent emails to various departments without any joy. In the mean while my firearm is in storage and I’m paying storage fees monthly. What should take 120days has take and still taking over a year and six months. All I need is for someone to trace my card, print it and send it to the strand police station for collection. I’m not sure what else to do, this is costing me money and the saps don’t seem to care, not even a reply to help deal with my complaint. Please can someone assist in this matter. If they pay for my storage they can take as long as they wish, they just need to pay for my storage. They claim to be able to complete this service in 90 days but because of covid it has been extended to 120 days, which is a far cry from the 600 days and counting. Surely someone needs to take responsibility for the lack of services, lack of interest, lack of work ethics and lack of compassion for the people they serve. The last time I checked it was a service, to serve. Please help.