SAPS service

As SAPS mission n vision states ' protect everyone's rights & be impartial, respectful, open & accountable to the community'. But the SAPS serving us isn't honoring even a fraction of this statement. I opened a case of vehicle theft against a mechanic whom we took our car to for repairs n has since moved our vehicle without our knowledge. SAPS Springs personnel where giving us the run around to open the case n had since told us that they cnt approach the guy since we took the car to him. This is the reason why ppl take matters into their own hands. Who exactly is the law supposed to protect?