Report a incident online

I find it increasingly difficult to try and help people, guide them. Corona virus did not help South Africans much. I am trying to find a answer to a patient I currently only guide via phone as she has been tested and thus far self isolating awaiting test results. But in this stressful time her car was ****** and have no idea how to get a case number. I looked online and noted a very handy tool for those who have had a accident (less than 5people and as long as no extreme injuries) so there is that tool yet there doesn't seem to be a similar tool for ****** good/cars and so on, maybe there is and I can't find it. If there is such a tool online can someone assist me and if there is accept my apologies in advance.