Refusal of Police Clearance Report Fee

Hello

I made an EFT payment to the South African Police Service for a Police Clearance Report.

I was making the payment on behalf of someone else who could not do the payment at the time, but I used PCR and his initials and Surname as reference.

Your *********** staff at SAPS Mafikeng refused the payment.

Can you kindly tell me why the payment was refused?

Also would you please give me my money back?

I have already contacted the bank and reversing the money will cost me more than R300

Thank you