poor service delivery

Good Day<br> Some context of our story.<br> We have couriered Documents to the SAP Police Clearance dept on the 27th November for a Certificate for my son as he has a job opportunity in another country.<br> We have enquired as follows:<br> 16 emails later<br> Emailed the Colonel , Brigadier , Helpline , Warrant Officer and the Minister of Safety and Security.<br> Its now 7 weeks later and we still do NOT have the certificate and my son had to fly tomorrow the 15Th January 2016 and due to the lack of service and lack of urgency he is not able to.<br> He cannot be declined because he had no dealing with this late service and not trying to get it out as soon as its done.<br> The SAP website claims that it takes 4 weeks to complete ( well 7 weeks is UNACCEPTABLE).<br> Its a disgrace that we cannot complete a service timely due to a lack of everything.<br> We are at out wits end knowing that he cannot fly tomorrow because of a LACK OF POOR SERVICE.<br> We need assistance immediately as we cannot wait any longer.<br> I also suggested that they email us a copy so that we can forward it onto the employment agency and this they cannot do!!!!!<br> What is it going to take to get this CERTIFICATE tomorrow 15th January <br> CONCERNED