Poor service

I opened a ***** case at saps Durban north in May 2017. Case number 130/05/2017. Someone was using my name and details to **********ly issue Electrical certificate of compliance. The captain I spoke to actually phoned the suspect and confirmed that this was an easy case and would be closed quickly and easily. He spoke to his detective W/O G Moodley, and told him what he should do. Despite numerous calls and visits, this simple case to date still remains unresolved.