No people ****s

My late father's file was sent back to SAPS due to a shortage in contribution in May 2017. I have spent numerous hours and numerous days trying to phone anyone that can possibly tell me why is it taking so long. I came to find that know knew where my father's file were and no one could give me proper answers. I was told numerous times that they will get back to me and no one did. It's pathetic that his file was received by SAPS in May and nothing is being done about it. Majority of the people that has answered the phone, had no people ****s. Was not empathetic and did not show any urgency in helping. No responsibility was taken. No feedback was given. Highly disappointed by the employees of SAPS in the finance department and termination department that was and still is of no help to me.