Jabulani police station nonsense service

My mother 64 years of age has been at the Jabulani police station trying to open a case for the second time, first time she went was told she must have proof 😭😭 then she was told by the magistrate to open a case after trying to protect herself from the person who keeps *****ing from her house, now it's been 2 hours they are telling her there are only 2 people who are at the station to open cases and they are not there she must wait for them to come back as the police who are there cannot open a case for them. It is utter disrespect and very disappointing for people who vowed to serve their people with pride and disrespect, because this will lead to things being taken into our own hands which then they will jump.