I just called 10111 regarding a house ******* and I spoke to Thabo Nkosi a call centre agent who was very rude, sarcastic and unhelpful. He did not even want to listen to my query and after I told him he lacks customer service he told me on that note, he

I just called 10111 regarding a house ******* and I spoke to Thabo Nkosi a call centre agent who was very rude, sarcastic and unhelpful. He did not even want to listen to my query and after I told him he lacks customer service he told me on that note, he will not even be assisting me further. The call I made was at 14h12 and my case number 504/2/2019. The agent was talking over my voice, and told me I’m in Cape Town so I must go to directory inquiries to obtain a number to call to get help in Cape town.

Is this how people in trouble get treated when they need help? Do your employees not live up to your values? You say you provide service excellence and obedience of the law but that is not what I just got now from that call centre agent.

I want that call to be listened to and for further action to be taken against that Thabo as his service his pathetic and he does not deserve to be there.

I hope to hear from you soon