Certification ordeal

I was at the police station to certify documents and the police officer on duty turned me away with uncertified documents. He was very rude and shouting that everyone at the police station could hear him. For the first time in my job hunting years that I am told to copy both sides of a matric certificate before it can be certified. How is the subject coding illustration relevant to authenticity? Can the SAPS make a certification criteria be visible to the community???