Disappointed tenant

We are incredibly unhappy with the service received by a certain agent at the Soukop Property Group in Blouberg.

My partner and I are very new to Cape Town and are in the process of applying for our first apartment. Our contract is for 12 months. During the lease negotiations, the agent, Lindy Cooper, became disgruntled and irritated to the point of disconnecting the call (with no warning). Before she cut the call, she informed us that "This is not going to work", and subsequently put the phone down in our ear. This was after her implying that we had wasted her time, and that she had plenty of other tenants that could rent the premises that we were applying for. My partner and I signed a lease 2 days ago, and have yet to receive any proper feedback from the agent. So when we called this evening for feedback, expecting to hear good news (because we are good tenants after all), this was how we were treated. During the signing of the lease, certain of the conditions i.e the cancelation clause, are ambiguous. We amended the lease to read correctly according to TPN. This seemed to anger Lindy the most, which resulted in her constantly speaking over my partner whilst he was asking relevant questions. My partner and I also have a pet, and it is imperative that the property be pet-friendly, our lease specifically stated no pets. We ammended this on special conditions : Attempted to discuss the reasons for the changes with Ms. Lindy Cooper, and she became further uncooperative, and terminated the call. My partner and I were really looking forward to moving in the next two weeks, into this space, it seemed to tick all our boxes - except for the uncooperative agent.