1 reviews | Active since Jan 2016
SOS Squad Deducts ********ly from my account
Oct 2012 I got a call from SOS Squad wanting to sell me their services, the Call centre agent ( Eldien Naidoo) & I refused their services.19/10/2012 they sent an sms(saying that they will debit and I am a member). I do not recall receiving this sms, but since the abovementioned month, they have been debiting.<br> In Nov/Dec 2015, I called their call center &spoke to Siphelele Mthiyane, & inquired about my membership to their company, as I have no recollection of agreeing or joining them. He did an investigation & found the voice recording of the agent who called me. He confirmed with me that I had not agreed to join their membership, and had said I would be refunded.<br> So 04/01/16 I made a call to their Company to find out when the funds would be refunded to me and an agent, Nondumiso, told me that I would only be refunded for the past 3mnths. It's their company policy, even though I had never agreed to join them. She said Siphelele would call me back and explain that, since I never called them and cancelled, after receiving the sms on the 19th Oct 2012, I had 'agreed' to be a member of their company.<br> Deducting money without my consent is *****. I want ALL my money refunded immediately.
We have received your Hello Peter Report and sincerely apologize for any inconvenience we may have caused.
An Escalation Agent will be in contact shortly.
Kind Regards
We have received your Hello Peter Report and sincerely apologize for any inconvenience we may have caused.
An Escalation Agent will be in contact shortly.
Kind Regards
