Sony product recall

My phone (Sony Xperia Z) earpiece stopped working in early January. I have been on so many message boards, and spoken to so many people with the same issue, that this is clearly a systemic issue with the phone. Despite it being clear to me that Sony should attempt some kind of product re-call, their solution is <br> 1) wait until client phones in with problem<br> 2) send the phone to a service centre at the customers expense<br> 3) Live without the phone for several days (obtaining a replacement at own expense)<br> 4) Risk getting data wiped<br> I would be grateful if someone would actually call me to tell me why this should be my problem? if not, then i will never buy from sony again.