NPS Score
0
Recommended: Likely
Nov '25 - Oct '26
Frequently Asked Questions About SONY
How is SONY rated on Hellopeter?
Hellopeter has tracked SONY across 159 reviews. SONY hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used SONY? Write a review to help others decide.
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2024
faulty soundbar
I am writing to formally lodge a complaint regarding a defective Sony HT-S400 Soundbar purchased from Makro. Issue Description The soundbar fails to connect to any Bluetooth device. Whenever Bluetooth mode is selected, the unit displays a "NOT USE" error message on the front panel and automatically defaults back to the TV input. I have attempted troubleshooting multiple times, including full factory resets (holding down the Power and Volume Minus buttons until "RESET" appears) and disconnecting all physical connections (HDMI/Optical) before attempting to pair. The hardware error persists, indicating a permanent failure of the Bluetooth module/firmware.
1 reviews | Active since Apr 2024
faulty soundbar
I am writing to formally lodge a complaint regarding a defective Sony HT-S400 Soundbar purchased from Makro. Issue Description The soundbar fails to connect to any Bluetooth device. Whenever Bluetooth mode is selected, the unit displays a "NOT USE" error message on the front panel and automatically defaults back to the TV input. I have attempted troubleshooting multiple times, including full factory resets (holding down the Power and Volume Minus buttons until "RESET" appears) and disconnecting all physical connections (HDMI/Optical) before attempting to pair. The hardware error persists, indicating a permanent failure of the Bluetooth module/firmware.
1 reviews | Active since Mar 2026
Review Title: Frustrated and Disappointed with Sony Support We expected better from a company like Sony
Review Title: Frustrated and Disappointed with Sony Support We expected better from a company like Sony. After a *****ulent transaction, we tried every possible support channel phone, email, online chat but none of them worked. There was no assistance at all, and we were left without help or guidance. This is unacceptable for a brand of Sony’s reputation. We are requesting a refund, but the lack of support makes this feel like a *****ulent experience. While we respect the company’s legacy and products, the customer service in this case has been deeply disappointing.
1 reviews | Active since Mar 2026
Review Title: Frustrated and Disappointed with Sony Support We expected better from a company like Sony
Review Title: Frustrated and Disappointed with Sony Support We expected better from a company like Sony. After a *****ulent transaction, we tried every possible support channel phone, email, online chat but none of them worked. There was no assistance at all, and we were left without help or guidance. This is unacceptable for a brand of Sony’s reputation. We are requesting a refund, but the lack of support makes this feel like a *****ulent experience. While we respect the company’s legacy and products, the customer service in this case has been deeply disappointing.
1 reviews | Active since Feb 2025
Note of appreciation
To:Marelize Wilson ( Brand Manager) Thank you for your incredible generosity Your support means the world to us and is deeply appreciated. You truly helped to lighten the load. I am grateful for your support, we wouldn't be able to do what we do without the support of kind hearted people like you. Your donation is a powerful statement and we are deeply grateful for your support. From: House of the Golden Oldies care centre for the aged Randfontein
1 reviews | Active since Feb 2025
Note of appreciation
To:Marelize Wilson ( Brand Manager) Thank you for your incredible generosity Your support means the world to us and is deeply appreciated. You truly helped to lighten the load. I am grateful for your support, we wouldn't be able to do what we do without the support of kind hearted people like you. Your donation is a powerful statement and we are deeply grateful for your support. From: House of the Golden Oldies care centre for the aged Randfontein
1 reviews | Active since Jun 2025
Sony headphones has no after sales support in South Africa
My Sony headphones Wh1000xm5 need a battery replacement. Bought it at Incredible Connection. Tried googling, reaching out to Inc Conn and Sony but no real success. This is supposed to be a premium brand in South Africa but has no after sales support. What a disappointment. Beware when you purchase this brand in South Africa in the future.
1 reviews | Active since Jun 2025
Sony headphones has no after sales support in South Africa
My Sony headphones Wh1000xm5 need a battery replacement. Bought it at Incredible Connection. Tried googling, reaching out to Inc Conn and Sony but no real success. This is supposed to be a premium brand in South Africa but has no after sales support. What a disappointment. Beware when you purchase this brand in South Africa in the future.
1 reviews | Active since Feb 2019
Sony *****s you money!
I play games on a PS4, and I always use discs to avoid issues with digital. The one time i purchase Add-ons for a game from the Playstore I have a major issue, I paid for the product and downloaded and installed it and IT DOES NOT WORK, When you strat the game it simply says NOT INSTALLED, i have tried to contact Sony and Bethesda with no luck, I tried every self help and quide to fix the issue with no luck, I went to Sone Webside to request a refund and they refuse to give refunds. This is ********. How many millions of people go through the same issue, and SONY just gets away with it? They are ******* and common ******* in my opinion. I will never purchase another online or digital product from them again.
1 reviews | Active since Feb 2019
Sony *****s you money!
I play games on a PS4, and I always use discs to avoid issues with digital. The one time i purchase Add-ons for a game from the Playstore I have a major issue, I paid for the product and downloaded and installed it and IT DOES NOT WORK, When you strat the game it simply says NOT INSTALLED, i have tried to contact Sony and Bethesda with no luck, I tried every self help and quide to fix the issue with no luck, I went to Sone Webside to request a refund and they refuse to give refunds. This is ********. How many millions of people go through the same issue, and SONY just gets away with it? They are ******* and common ******* in my opinion. I will never purchase another online or digital product from them again.