Sony Playstation Unfair practice.

Your PLAYSTATION support is absolutely useless as well as your website to organise refunds. Bought my son PS5 as surprise and decided to download a game which unbeknown to me has to be played online only and requires a monthly subscription, excuse the parent ignorance. Game downloaded and immediately it won't go past having to choose a subscription and offered no other options so I switch off and try to arrange a refund. You have no chance of this as the website redirects you over and over to a supposed form to fill out which never appears, typical. So I find some email address to a similar department and email with no response. I call someone today who turns out to be a pompous pri*k saying "if you download it you cannot get a refund". I explain that I never realised you buy games that cannot be played on the PS5 without going online as I would not allow my kid to do this, and suggested even a credit to buy another game. PP cannot see past this and clearly needs a lesson in service. So one cannot access the game although downloaded, so no-one has even seen the start of the game, and they won't offer a refund!!! Will tell my son to thank the a*#hole at your callcentre for him not having a playstation anymore as I certainly won't support a company with this attitude.