SONY- PATHETIC SERVICE

Dear Sony Mobile and MTN So, this is the situation right now!. In January of 2017 I purchased - online, a Xperia XZ with MTN.. tails without my consent on the final purchase. the phone took almost three weeks to get to me, and when it arrived it was the wrong colour. i called MTN I emailed countless times only to finally give up and keep the damn phone.

Second, in less than a year of possessing this phone, i noticed a rainbow ring starting to form on my screen. i managed to visit the MTN branch in Newton Park and they informed me that they d nt take phones nor repair Sony Mobile devices. I was instructed to call Sony Mobile on a number that was provided. Having asked why they cannot call on my behalf from the branch i was informed they cannot call Sony i must use my own airtime to call them.

After having made the call, and,conversed with Merrium from the call center, i complained of the following:

1. The rainbow / colour ring on the screen had increased. 2. The phone heats up in the ear when on call. 3. The phone heats up when on charge. 4. The phone had issues with charging.

ALL OF THESE ISSUES WERE RAISED IN FEBRUARY! THE PHONE WAS COLLECTED FIXED AND RETURNED IN FEBRUARY.

After having received the phone, post repair i contacted the call centre again, and i complained of the following: 1. The phone still heats up when on charge. 2. The phone still heats up in my ear. 3. The phone screen is now black when making a call. 4. The screen is no longer visible when on the device. 5. The screen requires a hold on the top of the screen to allow the screen to become visible. 6. The screen is loose.

ALL OF THESE ISSUES WERE RAISED EARLY IN MARCH.

SECOND, THE ISSUES WERE RAISED MARCH, 26 AGAIN.

THIRD, I CALLED THIS MORNING AGAIN, AFTER WHICH THEY AGREED TO COLLECT THE PHONE.

These people refused to collect the phone and have it repaired, but i must call these people to fix a phone i have on contract paying a arm and leg for each month.

Finally, they agreed to collect the phone. The phone was collected a week after my final phone call and they sent someone out, but did not bring the replacement phone. After I specifically requested a replacement phone due to the need for Internet connectivity as a result data is a necessity.

Furthermore, the phone has still not been collected more than one week later almost two weeks now. Sony refuses to send a replacement phone, and I refuse to sit without a phone as I desperately need it for work and study purposes. The reason I took this specific package is due to the fact that I need the Internet daily for research purposes.

When I asked for the Replacement phone he (the courier driver) said he doesnt have that instruction. I contacted the office only to have my calls dropped when i call.i am fedup anf angry at this bull**** phone and service.

This is unacceptable and i am going to approach the Ombudsman with this service.

Apparently the consultant I speak to at Sony, her name is Merrium, yet this person doesn't capture the correct details of the issue and or complaint and send forms with a new date yet listing the previous repairs issues. What ******* is this, what complete *******.