Poor aftersales service from Sony

Hi there, I bought an extremely expensive pair of Sony NC headphones from Takealot last year.

They are faulty and crackle in the left ear, intermittently, after a period of time.

I have been chasing a warranty resolution from Sony since January this year.

They have been passing the buck spectacularly. I do not have any more time to deal with this issue. Dell replaced a faulty monitor instantly, without issues. That is the kind of service I am looking for here.

Do to the delay, Takealot are also washing their hands of the issues.

Stop passing the buck.

Start taking responsibility and acting immediately to resolve the issue.

I need a call from Sony immediately for someone to take accountability and replace these faulty headphones.

Contact me immediately.