2 weeks and still no feedback

Two weeks ago I wrote an email to Sony USA, asking if they can assist me with support on a Sony photo printer, due to the fact that there is no contact info for Sony SA except for a FB page that they don't respond on. Sony USA has forwarded the email to Harry in SA and asked him to assist me. Two weeks later, Harry rep**** that he referred me to their dealers, which he didn't do. All I am getting is the correspondence between the employees of Sony but no direct contact to me. This is the worst service I have ever had, and that from a giant international company like Sony. I am dissapointed to know that this is the service that I get from Sony, and sad to know that my Sony products has become useless expensive paper weights.