Poor Service

Absolutely frustrated with the lack of service and communication from Sonic Wireless's accounts/Sales departments. After signing up with a deal that the router would be included in my package I get billed for the amount of R1013 for the router. Tried to query the invoice and in the mean time i paid my monthly amount of R499, received a receipt of payment for this amount.<br> 2 days later my account gets debited with both amounts R1512! <br> After sending numerous amounts of emails and calls over 2 weeks I get no response, no information on whats happening nothing! <br> Finally getting a hold of 'someone that can help' which was the same person that took all my calls previously I advised her that I would like to be paid all the money owed back and not credited to my account. <br> My account then gets debited today with the amount of R997. Where this amount comes from I don't know but now I am left again with no calls and emails being answered to find out what is going on! REALLY!!?