Internet problems weekend of 3rd to 6 March 2017

<p>Complaint</p> <p>I really want to complain about the service I have received from Sonic wireless this weekend.</p> <p>On Friday the 3rd of March 2017 we got a sms notification that the internet will be down due to maintenance to be done. Time was from 10 in the morning untill 4 in the afternoon. Before before Sonic started with the maintenance my internet was working 100%. Just after 4 on Friday the 3 rd I phoned the help desk to ask why the internet is not back on. We where told that they are still busy with maintenance and that it will take more or less another 2 hours. Just after this a sms was send out confirming this. At 7 that evening we phoned again, with the message from there support desk, that they will find out and come back to us. At 11 the evening I phoned again with the voice message that I am outside of operating ours.</p> <p>Now just to let you know that I had to write an exam the 6 March 2017 for my Air Transport Pilots License and the database I do my questions from to prepare for this exam is on the internet.</p> <p>Friday I could do no preparation for this exam due to the maintenance.</p> <p>Coming Saturday morning I phoned again and the support desk, after second attempt told me that they will have to change some settings on my router and that I will have to assist them.</p> <p>The changes was done and no internet. Then I was told that the dish is not aligned with the tower and that another company will have to come and sort the problem but that will only be Monday.</p> <p>I do not care if another company need to do the alignement or Sonic. Sonic is the provider and they need to sort it out. In this case did not happen. After I explained to to your support desk about the predicament I am in and that my internet was working fine the friday morning before the maintenance.</p> <p>I could do no preparation for this exam over the weekend and I am very Furious about this. Let any customer owe them any money and the internet get disconnected.</p> <p>Their service was really very poor and if I did not start complaining, about the problem, on Friday already I would maybe have understand.</p> <p>They will try and tell me what ever nonsens that the dish moved, but the fact still stay, WHY did it work before there maintenace. My internet was working fine before they started with any of the maintenance on Friday.</p>