BAD SERVICE

The Accounts section of this company is the worst. Made my 2nd or 3rd call to the accounts department regarding my account, upgrading from 5mb line to 10mb line. Salesman explained to me it will cost me a R100.00 more per month. To my amazement they charging me R200.00 more every month. First call I mad about this was first week in February 2019 which I'm still waiting on somebody to get back to me. I then received an email stating I've reached 80% of my monthly usage bearing in mind I have an uncapped line. Sent an email on the 13 Feb 2019 explaining again about the R200.00 increase on my line and for them to get back to me. Phoned them again on the 27th Feb 2019 and I was told to send an email to ********** which nobody came back to me once again. I phoned them again today speaking to Megan which politely informed me she knows about this and according to them they have explained to me the prices and everything. Vumatel sent an email in Jan 2019 they increasing the line from 3mb or 5mb line to 10mb line. I just hope Megan will get back to me , not sure if she knew who she was talking to as I only gave her my first name. I think this is one of the poorest service I've received in a long time. As for the salesman I only realised after last week's call I didn't receive anything from him in writing.

As for their support service I can really say they give a very good service. Keeping you up to date with your query all the time.

Pity for the accounts department. Very bad service