1 reviews | Active since Nov 2016
VERY VERY BAD SERVICE
<p>We have being with Sonic since May 2016. The first 2 months were fine, but since then the service has being appalling. Since this monring 8 we have had no internet or telephones. This is a business and we cannot service our clients. This is not the 1st time we have being struggling with this problem. We have spoken to 3 different people and each time it's a different excuse but never is the problem resolved. We cannot run a business like this. When you ask to speak to a manger / big boss you are told you cannot do that and that is why there is team leaders. I want to warm other compnies not to use Sonic. They are quick to take there money monthly, but after sales services does not exist.</p>
Hi There,
Our sincere apologies for the late response, I cannot imagine how upsetting it must have been to have to wait for your issue to be resolved.
This lack of service you have received is no more acceptable to me than it was to you! I would like to get to the bottom of this as soon as I can.
So if possible, would you kindly forward an email with the account holders name or number, to our *** email address so that I may investigate this and resolve the issue if this has not been resolved yet.
Kind Regards
Sonic Telecoms Customer Experience Team
Hi There,
Our sincere apologies for the late response, I cannot imagine how upsetting it must have been to have to wait for your issue to be resolved.
This lack of service you have received is no more acceptable to me than it was to you! I would like to get to the bottom of this as soon as I can.
So if possible, would you kindly forward an email with the account holders name or number, to our *** email address so that I may investigate this and resolve the issue if this has not been resolved yet.
Kind Regards
Sonic Telecoms Customer Experience Team
Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.
Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Our customer reviews are very important to us, and we hope that you will be willing to revise your review based on your further experiences.